Here's what just some of our clients have said about us...
Took in Samsung galaxy that was not working after a system update download. Very professional service.Sorted out in a couple of hours and charged a very reasonable price.I would certainly use them again and have recommended others.
iPhone battery kept loosing power, husband took it to Fonehouse and within two hours new battery fitted and running like new. Wouldn’t go anywhere else.
⭐⭐⭐⭐⭐Very good service, pleased with my I phone
Called into Fonehouse, couldn’t get any phone signal at all. Sim seemed dead. Thanks to Eva’s skills, my phone was sorted out in a relatively short space of time, all now good. Thanks for the personal service of an Independent mobile phone shop!
⭐⭐⭐⭐⭐Went in with my phone screen unresponsive to any attemp to unlock the phone, and walked out 5 minutes later completely fixed. Very, very impressed and happy!
⭐⭐⭐⭐⭐I’ve used Fonehouse Heswall twice and on both occasions have been very impressed with the professional, speedy service and the very competitive price of repair. I would highly recommend.
⭐⭐⭐⭐⭐Superb service, quick, professional and friendly. Thank you for helping me out so promptly, and for the loan phone when I couldn’t be without my number when I dropped my phone last week. Will highly recommend to everyone!
⭐⭐⭐⭐⭐What wonderful service as always. Thank you, I will be sure to recommend you.
⭐⭐⭐⭐⭐I am usually dubious about any phone repairers when Every Tom Dick and Harry is able to “fix” phones nowadays and charging massive amounts for unnecessary work. Started with Facebook messages as my phone died and had no way of contacting apart from my IPad and they were rally honest and helpful with advice for my phone that was not charging. Popped down to see them and left to run some errands.Messaged on Facebook again to keep updated and picked up that there was not actually any fault with the phone but advised a change in charger! No charge but hknest advice which is priceless! Thanks very much! I will be using again in future now I am aware of them! 2 hour turnaround for repairs is so convenient compared to 24 hour waits which I have previously had!Keep up the good work!
⭐⭐⭐⭐⭐Took my iPhone into store today as would not charge up. Fixed there and then while I waited and didn’t charge me. Fantastic service.
⭐⭐⭐⭐⭐Went to Fonehouse first time last week. My phone was worked on in front of me! No telling me to come back and charging goodness knows what. Instead worked on it there and then. Brilliant couple there, charges so reasonable and I noticed secondhand phones, and they too were competitively priced. Well done and thank you Fonehouse you’re a great team and I hope you go from strength to strength because you deserve it. I’d recommend the store in a heartbeat.
⭐⭐⭐⭐⭐Many thanks for the help and so clear and nice and slow so I can follow
⭐⭐⭐⭐⭐Excellent service...after sales is the best in Heswall.
⭐⭐⭐⭐⭐Extremely helpful and patient!Would recommend to anyone.
⭐⭐⭐⭐⭐Very pleased with service at the shop yesterday. Greg did a great job at replacing my smashed iPhone screen and I was only without my phone for a couple of hours. I would definitely recommend to friends and family. Thanks again.
⭐⭐⭐⭐⭐Thankfully and finally a business to trust that has the skills to do a quality job at the right price. Thanks guys
⭐⭐⭐⭐⭐Love these guys. Greg and Eva look after you so well. Teach me all the things I never knew my phone could do. They are my go to team when I can’t figure out what the heck I’m doing with technology. Thanks guys xxx
⭐⭐⭐⭐⭐Great knowledge and service, not going anywhere else from now on
⭐⭐⭐⭐⭐Great customer service from Eva and Greg always. Very knowledgable and willing to help with any problems. Thank you.
⭐⭐⭐⭐⭐Excellent customer service! Would recommend this shop to anyone. Excellent repairs and good deals on phones.
⭐⭐⭐⭐⭐Such helpful friendly staff, got a new screen fitted so quickly at a really reasonable price, they even provided me with a replacement phone for the 24 hours mine was getting fixed - definitely recommend!
⭐⭐⭐⭐⭐Great service and fairly priced, would recommend!
Brilliant service from fonehouse. Sorted daughters phone out in the day!! Thank you so much
⭐⭐⭐⭐⭐Quick and friendly service - my screen protector has saved my phone too many times to count!
Lost my Phone on holiday.Only place to go Phonehouse. A secondhand Iphone produced in seconds after an hour with adelightful and expert young girl I was fully restored to my phoneline. Next day popped in to find why the battery was going down too quickly. Greg sorted that out ia couple of minutes Brilliant
⭐⭐⭐⭐⭐Been here a few times with my phone, excellent service xx
⭐⭐⭐⭐⭐Second phone and third contract purchased from Eva and Greg. Always friendly, helpful, courteous and knowledgeable. Thank you for an excellent buying experience
⭐⭐⭐⭐⭐Really professional service! Fixed my iPhone 6 screen/camera/home button for me within 2 hours and even offered to run it down to my work for me if I couldn’t get down. Would definitely recommend!
⭐⭐⭐⭐⭐Thank you so much for your help today. Came in to get a new charger port for an iPhone fitted but instead all it needed was a good clean which was done free of charge. A lot of places would have still replaced the port for a charge
As my old basic mobile phone as giving me problems, I decided I would like a new smart phone.After visiting many phone shops I felt very disapointed because as an older person I felt the smart phones would be to dificult to learn.It wasn’t until I saw the advert for the “Fonehouse” in Heswall there tuition was given free by Eva and Greg over a two year period that I felt confident to proceed and after several visits I now feel confident (able) using my new smart phone.So if you want first class service, then visit the “Fonehouse” in Heswall where Eva and Greg look after their customers.
⭐⭐⭐⭐⭐Can’t speak highly enough of them! Ever so friendly, exceedingly helpful and very patient - even if you’re clueless. I couldn’t get my Lumia 710 to update but Greg sorted it all out for me. I can’t thank the guy enough! There’s a variety of the latest phones on display to play with. Greg & Eva are very knowledgeable about all the different phones and price plans. If you’re considering getting a phone, upgrade, or just need information then look no further but go here and they will guide you through the minefield of models and tariffs.
Very helpful service. Greg and Eva are interested in phones and enjoy using phones. This makes it easy to ask questions as no question is too much trouble to answer. They have lots of information about various phones and the great thing is that you can actually pick up the phones and touch them so that you have an idea of what you are purchasing. I purchased a Samsung Galaxy and wanted to use it for email. Fonehouse were very helpful in assisting me to set up email from my Microsoft Exchange account.
⭐⭐⭐⭐⭐I highly recommend this great store! The couple who couple who run it could not have been more helpful!I am delighted with the result, my phone was really badly damaged and Greg quickly replaced the screen and fixed it up! There is no loss of function or responsiveness to the touch screen!The tempered glass protector looks great (I can never get them on straight!) .. if you want a professional, efficient and skilful service these guys won’t disappoint! ... I am now trying to persuade my parents that they need the coaching service at fonehouse heswall too as they are much more patient at explaining things than I ever would be!!! thank you
⭐⭐⭐⭐⭐Business iphone screen suddenly crashed in the morning, lines all over the screen so couldn’t use the phone.. needed to contact customers that day! Dropped phone in at 10:30am and explained that it was urgent so if possible to be fixed that day, the lady who works there was lovely and said she would speak to the technician. Got a call at 11am to say all done!! Absolutely excellent service and would definitely recommend to others.
⭐⭐⭐⭐⭐Have had very rewarding and an excellent service today regarding my iPhone with EVA.
⭐⭐⭐⭐⭐Excellent, professional and friendly service from Greg and Eva. My iPhone is as good as new after having a new battery fitted. Highly recommended to anyone who needs mobile phone support!
⭐⭐⭐⭐⭐Visited Fonehouse on a couple of occasions now. Once just before Xmas to have the screen replaced on my iphone and subsequently to have the Charge Port looked at. Screen replacement is fanatastic and phone looks and works as good as new and it turned out that the Charge Port just needed cleaning. Very professional, honest and friendly staff. They may appear slightly more expensive than some of their competitors, but they don’t rip you off and you get a service that is well worth that little bit extra.Would highly recommend.
⭐⭐⭐⭐⭐Brilliant. Saved my life. If you want anything done these are the people. Thank you so much. X
⭐⭐⭐⭐⭐Once again Eva has come to my rescue with my Samsung phone. Nothing is too much trouble. Thank you
⭐⭐⭐⭐⭐A big big thank you for sorting out my phone. Great customer service, kept me updated along the way and a great price. Thanks once again xxx
⭐⭐⭐⭐⭐Eva has been very helpful and she has wonderful patience
⭐⭐⭐⭐⭐Fonehouse in Heswall is so helpful I could not manage all this technology without them Eva is so kind It is a pleasure to pop in
⭐⭐⭐⭐⭐Eva is wonderful and I would give them 10 stars is I could. Recommend to everybody
⭐⭐⭐⭐⭐Always helpful. Always friendly. Highly recommend.
⭐⭐⭐⭐⭐I love the one to one attention I get and nothing is too much trouble.
⭐⭐⭐⭐⭐Friendly staff, excellent service. Highly recommended!
⭐⭐⭐⭐⭐I’ve been to Fonehouse multiple times for phone upgrades and repairs. Greg and Eva are always amazingly helpful and knowledgeable about their products and services. I would, and have, recommended them to everyone.
⭐⭐⭐⭐⭐Best customer service experience and friendliest owners who are 100% committed to their customers needs. From a simple query to finding the right solution for you, I highly recommend the Fonehouse team!
⭐⭐⭐⭐⭐Always great services from Eva and Greg at the fonehouse
⭐⭐⭐⭐⭐I called in today as I was having trouble with the mute button on my iPhone 6. Sorted it in no time and didn’t charge! Made up and thank u x
⭐⭐⭐⭐⭐Top customer service would happily go to the shop again !
Excellent service any problems solved easily and without the trauma my friends seem to encounter.
⭐⭐⭐⭐⭐Repaired 2 of my phones. Faultless and highly recommended. Don’t look elsewhere
⭐⭐⭐⭐⭐Any of my phone problems and questions are answered by the techies at the fonehouse! Always quick and easy! Most helpful, handy phone guys around!
⭐⭐⭐⭐⭐Just want to say a massive Thank-You to Eva at ‘Fonehouse’, I have been complete techno phobic, even managing to wash my phone in the washing machine; really not advised!!!!!....Then hey presto; the lovely, competent Eva booked me in for an extensive training session on my new phone, she was patient, explained in simple terms and directed me through the phone so I knew exactly what I was doing and how to use it without getting problems. Thank you, I really appreciate all your help and great service. I know the personal touch makes such a big difference. kind regards Julie.
⭐⭐⭐⭐⭐Very friendly. Brilliant help and support.
Greg and Eva are really helpful also Sam and anyone else in the shop, any problems with my phone I visit fonehouse first.
Totally reliable, Greg and Eva always put their customers first. Fantastic. !!
⭐⭐⭐⭐⭐Greg & Eva are the most helpful & knowledgeable “phone shop” people I’ve ever met. No matter how many times I pop in to ask a question I’m met with a smile & an answer in terms I can understand. Phone or tablet they just resolve my queries. Before I found them I hated phone renewal time, now it’s a pleasure........ & less costly than I’d found elsewhere, won’t be going anywhere else & can recommend them to any age group
⭐⭐⭐⭐⭐I’ve just had an early up grade on my phone contract and Greg & Eva from Fonehouse Heswall yet again provided the best service.I don’t “do” technology but they make things so easy to understand. I picked up my new phone Friday, Moto X, and I feel so comfortable and confident after 3 days, I love it. Don’t bother with the big high street shops, for quality and service go to see Greg & Eva!
Everyone should come to Fonehouse Heswall.! Greg and Eva are wonderful and nothing seems too much trouble. ~They are so professional and yet give such a warm friendly service. From enquiring to purchasing - to their expert tutorial - I have learned so much so easily and have such confidence in my new phone. Try them NOW - you’ll never want to go anywhere else.
⭐⭐⭐⭐⭐solved all my problems. thank you
⭐⭐⭐⭐⭐Very happy with your service! Thank you very much.
⭐⭐⭐⭐⭐Very helpful and explained things well. Nothing is too much trouble
⭐⭐⭐⭐⭐A massive thank you to Greg & Eva yet again for such wonderful service and always looking after me with my phone. I’ve been with you for years and you always go over and above. Your service, knowledge is second to none and I will always highly recommend you as you are top with everything. As they say... You pay for what you get!!! Thank you again I really appreciate it xx
⭐⭐⭐⭐⭐Excellent service and solved all my problems. Will use you again.
⭐⭐⭐⭐⭐Repaired my smashed screen on the day! Great service - highly recommend!
⭐⭐⭐⭐⭐Popped in as was having horrendous problems with charging my iPhone 7 and after having a lady in EE nearly wreck the pins with some metal prodding, Fonehouse sorted it in no more than 2-3 minutes. Amazing! Any issues I highly recommend going in to see them! Thanks again Fonehouse!!!
⭐⭐⭐⭐⭐Great service!! In and out within 5 minutes, fantastic job!!
⭐⭐⭐⭐⭐Super fast fix on my iPhone. Screen replaced in an hour, no data lost and all the speakers cleaned out and fixed when I expected to have to pay for a repair. Fast friendly and well priced service. Would definitely use Fonehouse again and recommend. Many thanks
⭐⭐⭐⭐⭐Very helpful. Sorted out my problem very quickly. Thank you.
⭐⭐⭐⭐⭐So kind and patient with someone who was hopeless. Really enjoyed myself
⭐⭐⭐⭐⭐My husband has just been to get his phone fixed from dropping it once again! As always amazing service life savers thanks very much!!
⭐⭐⭐⭐⭐Very helpful and it’s great to know they are always there for me when I need them.
⭐⭐⭐⭐⭐Really helpful and sorted out all my problems. Will be back again!
⭐⭐⭐⭐⭐Top service, top quality, prices are ok- it’s not an easy job to do - so all good with me :-)
⭐⭐⭐⭐⭐Fantastic service and wonderful after sales customer care. Cheers for fixing the wife’s screen on her phone again! We highly recommend Fonehouse Heswall to all our family and friends!
⭐⭐⭐⭐⭐I have been visiting Fonehouse in Heswell for a number of years now and would give them 6 stars if possible. Greg and Eva’s customer service and knowledge is 1st class. Though the years they have added phone repairs to the list of services they offer, I had to use this for the cracked screen on my iPhone 5c, Greg did a perfect job with a great turn around.
⭐⭐⭐⭐⭐Super friendly staff and a quick pain free experience! Popped into the shop as I’d literally just dropped my IPhone further down the road which had broken the screen and an hour and a half later it was good as new again! Can’t thank you enough :) xx
⭐⭐⭐⭐⭐Great service today. Katie very helpful, friendly & professional. Just a few hours to wait for a replacement iPhone 6s screen. Highly recommend. Thank you
I’ve used fonehouse several times in recent months for a number of issues. On every occasion they were polite and informative. You have their undivided attention rather than them trying to deal with several customers at the same time. Their knowledge is conveyed across to you easily and in language that can be understood even by the non-tecky!!!! Would highly recommend them to anyone seeking a new/replacement mobile or advice on using computers.
⭐⭐⭐⭐⭐Recently had an issue with an out of warranty iPhone 6. I messaged Fonehouse Heswall via Facebook for advice whilst at work. They were very helpful and quick to respond. When the phone was taken in several tests were done and unfortunately it was beyond repair. I was not charged for the tests and helpful advice.Customer service was excellent. Should I have another problem with my phone, this will be my first port of call.
My thanks to Eva for the training session. In 30 imuntes the session helped me to get more out of my iPhone and advanced my understanding and confidence enormously. The session was tailored to my speciific requirements and was a very enjoyable experience.
Everyone at Fonehouse Heswall really is very friendly and helpful - both when I bought my new ‘phone from them and with subsequent assistance given.I’ve never felt as though I was being “sold” anything, and they’ve gone out of their way to answer my questions and offer all the advice I need.Heartily recommended and no doubt I’ll be going back when upgrade is due.
⭐⭐⭐⭐⭐Recently purchased my second phone from fonehouse. Greg and his staff worked hard to find me the best deal on my preferred phone - a Cat S50 which is (I thought) impossible to find on contract. Through some behind the scenes wizardry they even connected it to my preferred network on a plan that suits my needs perfectly! As ever, customer service is beyond excellent. As a customer of this store you need never worry about approaching them with any issues you may have through the course of your contract as expert help is always on hand, swift and friendly. Top marks guys, see you again soon, as my wife’s phone contract is up for renewal.
Have had my phone for over 12 months now. The Service when purchasing phone was so helpful, and this has continued right through the year. Nothing is any trouble. If you want a smart phone but don’t know how to begin, I highly recommend calling into Fonehouse Heswall. Greg and Eva will help you get started and are there to help with any questions and advice as part of their ongoing service to their customers.I can’t praise them enough .The location of the shop is in the centre of Heswall- so convenient. What more can you want. Many Thanks Greg and Eva
Great personal srervice from the moment I entered the shop. Friendly profresional independent advice and demonstrations from staff who are truly experts, nothing was to much trouble. Can whole heartly recomend the fonehouse in Heswall.
⭐⭐⭐⭐⭐What a fantastic experience. Greg and Eva were brilliant in talking me through which phone and tarrif i needed, highly recommended you pay them a visit. Also, Greg was brilliant at listening to my teenager and suggesting which phone had the best features for him. His feedback is ‘Greg was cool’ Thats an excellent review from a teenager!
Knowledgeable and excellent service. Thoroughly recommended when you’ve been a fool and need your phone fixed or some impartial advice.
⭐⭐⭐⭐⭐Very Very happy customer, after smashing my iPhone 6 screen to pieces these guys worked wonders in two hours and I couldn’t be happier, lovely service, I would highly recommend this place. Thank you
⭐⭐⭐⭐⭐Excellent service. Recommended.
⭐⭐⭐⭐⭐Fantastic 5* service, very friendly and helpful. Screen replacement was done very quickly at the highest quality. I would most definitely recommend this business to anyone, and will certainly continue to return with any device issues again. Many Thanks
⭐⭐⭐⭐⭐Brilliant helpful service! Helped me with everything I needed and kept me updated
⭐⭐⭐⭐⭐Greg and Eva offer a friendly, professional and knowledgeable service.The shop is full of great deals and accessories for all phones.They can repair your phone on site and offer advice and lessons on how to use your phone.I recommend them all the time.
⭐⭐⭐⭐⭐Marvelous service and help as always would recomend Eva and Greg....
⭐⭐⭐⭐⭐Partner got a new iPhone for Christmas and wanted a glass screen protector put on. He was seen immediately and within 10 minutes was all sorted. Price was more than he expected to pay, but the service and product first class. Already recommended to family members. Thanks.
⭐⭐⭐⭐⭐Brilliant and a refreshing change from rip off places. They charge a tenner for diagnostic check, but refunded when the fault returned. My choice not to go for a full repair. Most impressed.
⭐⭐⭐⭐⭐Eva has been hugely helpful as always and has sorted out my problem brilliantly. We are very lucky to have this shop in our village.
⭐⭐⭐⭐⭐Eva was very helpful and patient explaining everything.
⭐⭐⭐⭐⭐They are just magicians and always there when I need them. Full recommendations.
⭐⭐⭐⭐⭐Called into the Fonehouse with a problem phone, left with problem solved and I even learnt a thing or two aswel. Greg and Eva know they’re stuff, what they don’t know probably isn’t worth knowing. I would recommend them to anyone and everyone . Cheers guys!
⭐⭐⭐⭐⭐This is an excellent shop where the staff are always at hand to support anyone who drops in.Eva makes everything so easy and she has the patience of a saint. 5* service.
⭐⭐⭐⭐⭐Very friendly staff & great customer service. Highly recommended.
⭐⭐⭐⭐⭐A friendly great customer service shop with great knowledge to meet your needs. Thank you
⭐⭐⭐⭐⭐I’ve known Greg and Eva for years and years and they make an amazing team. They are welcoming, friendly and you don’t feel rushed and they will go that extra mile to show you the benefits on the handsets. Would definitely recommend
⭐⭐⭐⭐⭐Greg really knows his stuff when it comes to fixing phones. His knowledge in general is extensive. I always ask his advice. Would highly recommend him and his staff.
⭐⭐⭐⭐⭐Smashed my iPhone 6 screen today. Needed it fixing asap for work purposes. Was repaired and back to me in under an hour! Fast, friendly service and highly recommend!!!
⭐⭐⭐⭐⭐Had great service from them all at fonehouse again, they make everything to do with upgrading so quick and painless wouldn’t go anywhere else!
No fuss, no sales banter, just a very good fast service, that I will use again when I enevitably trash my phones ...Recommended as local service is far better than big corporations any day
⭐⭐⭐⭐⭐Great service last week. My phone wouldn’t charge so I went in not really knowing what to expect. I was seen to straight away and walked out 5 minutes later with my phone fixed. Highly recommend fonehouse. Thank you again
⭐⭐⭐⭐⭐Made up to have had my IPhone 6 fixed after I thought it was long gone from water damage! Lovely, friendly and happy staff! Very impressed
I recently bought a Samsung Galaxy phone from Fonehouse Heswall. My previous phone was over 10 years old I used in a emergency. From the day I purchased my new phone Eva and her staff at Fonehouse have and still helping me use the phone. I continue to go for lessons, I am 70 years old and everyone in Fonehouse are so patient and I am in touch with family everyday because of what I am learning. I am so glad I went to Fonehouse be if id gone into a shop in town because of the time it took to purchase the phone crowds of people in the shop because of my age I would have been embarrassed Thank you Fonehouse
I recently visited Greg and Eva in Fonehouse Heswall because I dropped my phone and cracked the screen. I still had two months on my contract so I went in to see what they could do. They rang the provider and sorted out costs there and then with no hassle. They also gave me a new tariff with more call minutes, texts and internet usage. More importantly though, all my phone data was transferred easily to my replacement handset so i lost nothing. I’d recommend this service to anybody. Greg and Eva have a world of knowledge when it comes to mobile phones and are able to solve any issue with ease. I’ve been using their services for nearly two years and I am more than satisfied with them
⭐⭐⭐⭐⭐Top staff at the store, very helpful and knew what they were doing. 6 stars if I could
⭐⭐⭐⭐⭐Greg and Eva gave great advice on the best phone for me and then patient and comprehensive tuition on its use. Three or four later visits to clarify small queries were dealt with with great courtesy and thoroughness. As an older customer, this couple provide a really terrific service, way ahead of anything the big high street chains provide.
Excellent, Excellent” my partner replied when I asked him what he thought about the service we’d just received at the new Fonehouse in Heswall. We had both gone to ask about my new iPhone4. I had received it 2 days previous (via work) and didn’t have a clue how to use it. After a sit down with Greg I felt like I could start teaching the whole world about iPhones !!! He was brilliant. Whilst I was with Greg, my partner was interested about finding out about contracts etc, so Eva dealt with him and he came away with the phone he wanted and a contract that suited him. Also with a thorough knowledge of how to use his new toy ! All questions we asked were answered plus more ! Highly reconmend to anyone !!! Thank You Greg and Eva for making us realise we were actually paying more and getting less for our money on pay as you go !!!!
⭐⭐⭐⭐⭐I didn’t want to change my handset, as I had an iphone4, but my original contract had finished. Greg suggested I try a sim only deal that gave me 2000 minutes, 5000 texts and unlimited download for £10 less a month. How great was that!!